MEGAVOIP FREQUENTLY ASKED QUESTIONS
Q. Can I use my computer while I talk on the phone?
A. Yes.
Q. Can I use my existing phone number as my MegaVoIP number?
A. Yes, simply print out and complete the Letter of Agency, then fax or mail it to us along with a copy of the first page of your current telephone bill.
Q. Can I take my phone adapter with me when I travel?
A. Yes, however you must update your E-911 address information to ensure that help is dispatched to the correct location. Visit our E-911 Information Page to learn more.
Q. Will MegaVoIP work through IDSL service?
A. No, IDSL does not provide the bandwidth needed for a trouble-free MegaVoIP connection.
Q. Will MegaVoIP work over broadband satellite service?
A. No, sound quality is unacceptable due to latency inherent in satellite transmission.
Q. Does MegaVoIP support fax machines, alarm systems, or other dial up services like DishNetwork or Direct-TV?
A. No, connections between MegaVoIP and digital dial-up services are not supported.
Q. Does my computer have to be turned on to use MegaVoIP?
A. No. Your broadband connection needs to be active, but the computer does not have to be on.
Q. How do I know if I have an incoming VoIP phone call?
A. Your telephone will ring like any other call.
Q. Do I have the same calling features with MegaVoIP as I do with legacy service?
A. With our Unlimited Enhanced and Unlimited National plans you will have more features with MegaVoIP. Please visit our features page to learn more.
Q. Can I place calls or receive calls from any phone number?
A. YOu may place or receive calls from any phone in the world. MegaGate has very competitive international rates. Please visit our International rates page to learn more.
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MegaVoIP requires a broadband connection to the internet. It is not supported over IDSL or satellite internet service.
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